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Our more than 13,000 committed professionals around the world enable us to effectively service customers for our Fortune 500 clients using multiple touch points – voice, online, email or chat. But we don’t stop there.
Delivering a Higher Standard of Excellence
With APAC, our teams go beyond simply responding to customer interactions. We become entrenched in your business, learning what resonates most with your customers while identifying areas of opportunity. In fact, we’re so proficient at delivering a higher standard of excellence that several clients look to us for insight when needing to better understand their own business.
Providing Tailored Solutions
Once we identify an area of opportunity, we provide you with tailored solutions to improve the customer experience and increase your bottom-line performance. Should your organization ever change its area of focus, we are agile enough that we can easily modify our customer care outsourcing or BPO services approach to address your needs. In the end, we look to operate with speed and simplicity without sacrificing quality.
Our in-depth industry expertise, world-class technologies and proven track record enable us to consistently generate higher revenues and profits for our clients. We deliver tailored solutions to leading companies in the following industries:
Your customers demand a great customer experience with prompt customer service and superior accuracy rates. You seek efficiencies that enhance your bottom line, while continuing to deliver quality services. We help you accomplish both.
Detailed End-to-End Solutions
At APAC, our nearly 40 years of experience providing customer care outsourcing solutions with BPO services enables us to cover the entire spectrum of the customer experience—from online research to processing your order. These tailored solutions leverage our deep industry expertise to provide a superior customer experience, as well as the ability to promptly change gears should your strategy change overnight.
We deliver our comprehensive solutions through:
• Customer Care Outsourcing
Delivering an exceptional customer experience to your customers during any aspect of your sales cycle to increase brand loyalty from an offsite location
• Rebadge
Simplifying the onboarding process to increase associate retention and streamline your efforts
